Support
Contact us
If you need help with your account, a campaign, payments, moderation, or something that does not look right, email us and we’ll point you in the right direction.
Email support
The fastest way to reach us
Contact us at:
support@auxilla.co.ukWe aim to keep support practical and straightforward. The more context you include, the faster we can usually help.
Response times
What to expect
We aim to respond to support requests within 1–2 business days where possible.
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Include your account email
This helps us find the right account faster and avoid unnecessary back-and-forth.
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Include IDs if relevant
Campaign names, usernames, dates, screenshots, links, or visible IDs make it easier to investigate.
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Include screenshots or errors
If something is broken, screenshots and exact error wording are often the fastest way to diagnose it.
Good reasons to contact us
Account help
Login problems, verification issues, profile concerns, or unexpected restrictions.
Campaign or payment issues
Problems with applications, campaign flow, funding, payouts, or status mismatches.