Terms of Service

Auxilla was founded by Christian Trendafilov and is operated by Christian Trendafilov under the trading name Auxilla. References in these Terms to “Auxilla”, “we”, “us” or “our” include people who are authorised to assist with operating, supporting or moderating the platform.

If you use Auxilla for or on behalf of a business or another organisation, you confirm that you have authority to act for it and to accept these Terms on its behalf.

Auxilla is an advertising marketplace that helps businesses create and fund promotional campaigns and helps promoters discover, apply to and carry out campaign opportunities.

Auxilla provides campaign, application, messaging, proof, allocation, moderation and payment-related tools. Auxilla does not guarantee that a campaign will receive applications, achieve a particular result or generate any particular level of reach, engagement, sales or other performance.

• You must be at least 18 years old to use Auxilla.
• You must provide accurate, complete and reasonably up-to-date information.
• You are responsible for safeguarding your login details and for activity carried out through your account.
• You must use the account role that accurately reflects how you use the platform.
• You must not create or use additional accounts to evade a restriction, suspension, ban, fee, campaign rule or safety control.
• A business must not use a promoter account to apply to its own campaign, manipulate results or direct campaign funds back to itself.

Auxilla does not employ promoters and does not make a business and a promoter partners, employees, agents or representatives of one another. Users remain responsible for their own independent conduct, tax affairs and legal obligations.

• Businesses must describe campaigns clearly and must not publish illegal, misleading, unsafe or prohibited instructions.
• Campaign settings may include a budget, currency, promoter limit, payout method, proof requirements, performance metric and other conditions.
• Campaign editing may be restricted after creation in order to protect users from material terms changing after applications or funding.
• Applying to a campaign does not guarantee acceptance, an allocation or a payout.
• A business may accept or reject applications subject to platform rules and the campaign’s promoter limit.

A business may be required to fund the campaign budget upfront before the campaign can become live or operate as funded.

Any optional bonus pool is reserved from the promoter payout pool unless the campaign clearly states otherwise; it is not automatically added on top of the funded budget.

Stripe or another payment provider may apply its own processing, verification, payout, dispute or currency-conversion rules and fees.

Campaigns may use equal, manually determined or performance-based allocation methods, depending on the campaign configuration.

• Equal allocation divides the relevant pool according to the campaign’s rules.
• Manual allocation allows a business to determine promoter amounts within the available pool, subject to Auxilla’s controls.
• Performance allocation uses the selected metric, submitted evidence and campaign rules to calculate or compare eligible results.

A displayed estimate, leaderboard position or provisional allocation is not a guarantee of payment until the amount becomes eligible under the campaign flow and passes any required review.

• Promoters must submit genuine, accurate and relevant proof where a campaign requires it.
• Proof may be approved, rejected or returned with a request for changes or additional information.
• Submitted links, screenshots, metrics and notes must not be fabricated, altered misleadingly or taken from unrelated content.
• Performance-based final results are subject to a minimum 12-hour review window after the final calculation before eligible payouts become payable.
• Auxilla may correct clear calculation or data errors and may place a temporary hold on results or payouts while suspicious activity or a dispute is reviewed.

Promoter payouts are processed through Stripe Connect or another supported provider. A promoter may need to complete identity, business, tax, bank-account or other onboarding requirements before a payout can be made.

Payout timing may depend on proof approval, campaign closure, the results-review period, fraud and dispute checks, payment-provider availability, banking delays and legal or regulatory requirements.

Auxilla may delay, restrict or withhold a payout where reasonably necessary to investigate suspected fraud, manipulation, duplicate claims, chargebacks, policy breaches, legal obligations or a genuine dispute. A hold is not necessarily a final decision that a promoter is not entitled to payment.

A temporary suspension or review does not automatically cancel a campaign or create an immediate right to a refund.

Auxilla may also issue a full or partial refund following review for a duplicate or unauthorised payment, a material technical error, a failure by Auxilla to provide the funded service, or where a refund is required by law.

Refunds are not automatic and may be reduced by amounts already validly earned, paid or irreversibly committed. Nothing in these Terms removes any right that cannot lawfully be excluded.

• Businesses retain ownership of campaign materials they provide.
• Promoters retain ownership of original content they create.
• A business gives accepted promoters a limited permission to use its campaign materials only as reasonably necessary to perform the campaign.
• A promoter gives Auxilla a limited permission to host, transmit, display, review and preserve submitted content as necessary to operate the campaign, show relevant information to the business, moderate the platform, prevent fraud and resolve disputes.
• A business does not automatically receive permission to repost, edit, license or commercially reuse promoter-created content unless that permission is included clearly in the campaign or agreed separately with the promoter.
• Auxilla will not use promoter-created content in Auxilla marketing without separate permission.

You must have the rights and permissions needed for any material you upload, share or ask another user to publish.

You must not use Auxilla to:

• carry out illegal, fraudulent, deceptive or harmful activity;
• advertise prohibited products, services or content, or make misleading claims;
• harass, threaten, exploit or impersonate another person;
• fabricate proof, manipulate performance data or coordinate self-dealing;
• bypass platform payments, fees, limits or safety controls;
• scrape, reverse engineer, overload or exploit Auxilla unlawfully;
• send spam or unauthorised automated communications; or
• upload malware or interfere with another user’s account or the platform’s security.

You are responsible for messages, campaign information, proof, reports and other content you submit. Relevant messages and submitted content may be reviewed by authorised people where necessary for support, moderation, fraud prevention, enforcement or dispute resolution.

Reports must be made honestly and must not be used to harass another user or manipulate a campaign result. Auxilla may dismiss, review or action a report based on the available information.

Auxilla may restrict features, suspend campaigns, suspend accounts or permanently ban accounts where reasonably necessary to protect users, funds, the platform or marketplace integrity, including where there is suspected fraud, abuse, evasion, repeated harmful behaviour or a serious breach of these Terms.

Account restriction or closure does not automatically erase campaign, payment, proof, message, report or security records that Auxilla still reasonably needs for legal, financial, fraud-prevention, enforcement or dispute purposes.

Auxilla is provided on an “as is” and “as available” basis. We work to keep the platform secure and reliable, but we do not guarantee uninterrupted availability or that every error will be corrected immediately.

Auxilla is not responsible for a user’s independent conduct, statements, content, tax position or failure to perform. Stripe and other third-party services remain subject to their own terms, availability and verification requirements.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability or legal right that cannot lawfully be excluded or limited.

To the maximum extent permitted by law, Auxilla is not responsible for indirect or consequential loss, loss of anticipated profits, loss of opportunity, reputational loss, or losses caused by another user’s independent conduct.

You are responsible for taking reasonable steps to verify campaign information, preserve your own records and protect your account.

Auxilla may update the platform and these Terms as the service, technology or legal requirements develop. Where a change is material, we will take reasonable steps to provide notice before it takes effect where appropriate.

Continued use after updated Terms take effect means you agree to the revised Terms. Changes will not retrospectively remove an entitlement that had already become payable unless required to correct an error, respond to fraud or comply with law.

These Terms are governed by the laws of England and Wales, unless applicable law requires otherwise. The courts of England and Wales will have jurisdiction, subject to any mandatory rights you may have to bring a claim elsewhere.

Questions about these Terms can be sent to support@auxilla.co.uk.