Privacy Policy

Auxilla was founded by Christian Trendafilov and is operated by Christian Trendafilov under the trading name Auxilla.

For the purposes of UK data-protection law, Christian Trendafilov trading as Auxilla is the controller of personal information processed through Auxilla. This means Auxilla decides why and how that information is used.

Privacy questions and requests can be sent to support@auxilla.co.uk.

• directly from you when you register, complete a profile, create or apply to a campaign, send a message, submit proof, make a report or contact support;
• automatically when you use Auxilla, through server logs, security controls, cookies and similar technologies;
• from Stripe and other service providers when they confirm payment, onboarding, capability, refund, dispute or payout information; and
• from other Auxilla users where they communicate with you, review your application, submit a report or provide evidence concerning a campaign or dispute.

• To provide the service: create and secure accounts, operate profiles, campaigns, applications, messages, proof, allocations, funding and payouts.
• To communicate: send verification, password-reset, security, support and important service messages.
• To protect Auxilla and its users: prevent fraud, self-dealing, manipulation, abuse, unauthorised access, spam and other policy violations.
• To administer payments and disputes: confirm funding, calculate or review allocations, manage safety holds and support refunds, chargebacks, payouts and complaints.
• To maintain and improve the platform: diagnose errors, measure reliability, understand feature usage and improve performance and usability.
• To comply with law: keep appropriate records, respond to lawful requests and meet tax, accounting, fraud-prevention or regulatory obligations.

• Contract: where processing is needed to provide Auxilla and perform our agreement with you.
• Legitimate interests: where reasonably necessary to secure, operate and improve the platform, prevent fraud, moderate activity and protect users, where those interests are not overridden by your rights.
• Legal obligations: where we must process or retain information to comply with law.
• Consent: where the law requires consent for a specific optional activity. You may withdraw consent for that activity, although this does not make earlier lawful processing unlawful.

Information you choose to place on a public or marketplace-facing profile may be visible to other users. Businesses may see information submitted in promoter applications and proof. Promoters may see campaign details and messages relevant to them.

Do not include sensitive personal information in a public profile, campaign, message or proof submission unless it is genuinely necessary and you are comfortable sharing it with the relevant recipient.

Auxilla shares information only where reasonably necessary to provide, secure or administer the service, comply with law or protect legitimate interests.

• Other users: where information is part of a profile, campaign, application, message, proof or dispute involving them.
• Stripe: for payment processing, connected-account onboarding, fraud prevention, refunds, disputes and payouts.
• Vercel and infrastructure providers: for hosting, delivery and operation of the website and application.
• Resend: for account, security, transactional and support-related email.
• Upstash: for rate limiting, caching and platform-security controls.
• Sentry: for error diagnosis and limited performance monitoring.
• Authorised helpers and professional advisers: where access is needed for support, moderation, security, legal, accounting or compliance work and is limited to what is necessary.
• Authorities or other parties: where disclosure is required by law or reasonably necessary to prevent fraud, protect rights and safety, or establish, exercise or defend legal claims.

Auxilla does not sell personal information.

Some service providers may process information in countries outside the United Kingdom. Where data-protection law requires safeguards for an international transfer, Auxilla relies on the transfer mechanisms and contractual safeguards made available by the relevant provider or takes other appropriate steps.

Auxilla uses access controls, signed sessions, account-verification checks, rate limits, logs, moderation tools and payment-provider controls to help protect the platform.

At launch, Sentry is used for error diagnosis and limited performance monitoring. Auxilla does not enable Sentry Session Replay and has disabled deliberate default PII collection in the Sentry SDK.

Automated rules may flag suspicious activity or apply a temporary restriction or payout hold. Relevant information may then be reviewed by an authorised person before further action is taken.

No online service can guarantee absolute security. You should use a strong, unique password and tell us promptly if you believe your account has been compromised.

Auxilla does not apply one fixed retention period to every category of information. We keep personal information for as long as reasonably needed for the purpose for which it was collected.

In deciding how long to retain information, we consider whether an account or campaign remains active, the need to complete payments or payouts, resolve disputes, investigate fraud, enforce platform rules, maintain security and meet legal, tax, accounting or record-keeping obligations.

Banning, restricting or ceasing to use an account does not automatically erase all associated records. Information that is no longer needed will be deleted or anonymised where reasonably practicable.

Auxilla currently uses email mainly for account verification, password resets, security and service notices, transactional updates, and replies to support or general enquiries.

Auxilla does not currently send promotional newsletters as part of the launch service. If optional marketing communications are introduced, we will provide the information and choices required by applicable law.

Depending on the circumstances and applicable law, you may have the right to:

• ask for access to your personal information;
• ask us to correct inaccurate or incomplete information;
• ask for information to be erased where the legal conditions are met;
• ask us to restrict certain processing;
• receive certain information in a portable format;
• object to processing based on legitimate interests, including profiling related to those interests; and
• withdraw consent where a particular activity relies on consent.

These rights are not absolute. For example, Auxilla may need to retain information for payments, fraud prevention, disputes, legal claims or legal obligations.

Auxilla does not currently provide an automated account-deletion feature. Data-protection requests are considered individually and can be sent to support@auxilla.co.uk. We may ask for information needed to verify your identity before acting on a request.

Auxilla is intended only for people aged 18 or over. We do not knowingly allow children to create accounts. If you believe a person under 18 has provided personal information through Auxilla, contact support@auxilla.co.uk.

Auxilla uses cookies and browser storage for authentication, security and preferences. Stripe and other providers may use their own technologies when their hosted services are used.

More detail is available in the Cookie Policy.

Contact support@auxilla.co.uk first if you have a privacy question or concern, and we will try to address it.

You also have the right to complain to the UK Information Commissioner’s Office about the way your personal information has been handled.

We may update this Privacy Policy as Auxilla, its providers or legal requirements change. We will update the date shown above and, where a change is material, take reasonable steps to bring it to users’ attention.